Frequently Asked Questions
Whether you’re moving, downsizing, decluttering, or simply looking for a little extra space, renting a self-storage unit can be a great solution. Yet you may have lots of questions about what you need and how to find your perfect storage unit. Here we have some frequently asked questions to help you figure out everything you need before renting with us. If you still have unanswered questions, please feel free to contact your friendly Hayward Storage facility manager. We’re here for you whenever and whatever you may need to store.
How can I feel confident my stored items will be safe?
You can feel very confident your belongings will be safe at Hayward Storage. Our facility has 45 video surveillance cameras, individually alarmed units, computerized gate access, and managers who live on-site to protect your priceless items. Most have digital video recording capabilities, audible alarms on units, and a comprehensive fire protection system.
When can I access my stored items?
You can access your unit from 6:00 in the morning to 8:00 at night, every day of the year, as long as your rent is paid current. Call the office if you temporarily need extended gate hours.
Will I get locked into a long, expensive contract?
Nope! Self-storage doesn’t have to—and shouldn’t—break the bank. If you choose to store with us, you can store on your schedule with no obligation or long-term commitment. We offer month-to-month storage options customized for your unique needs and are the home of the one-year price guarantee to give you the most affordable self-storage solution.
Do you sell merchandise to help make moving easier?
Yes, our facility sells packaging merchandise, from mattress covers to boxes, to packing tape.
Are there trucks available to help me move in to my unit?
Yes, our facility has free move-in trucks you can use to help you move in to your unit. You can easily reserve our move-in truck for fast and easy transportation on move-in day without spending another penny. Contact the office to reserve in advance.
What size unit do I need?
Once you’ve assessed what you’d like to store and created an inventory, it’s time to figure out what size storage unit you need. Don’t spend more than you need to by overestimating how much space you need. Save money and store more efficiently by choosing the right size space. Check out our storage unit size guide videos to help pick the perfect space for you.
What type of access to the unit I want?
If you’re storing weekend fun gear like surfboards and camping equipment that you’ll want to access more often, consider a unit with drive-up access. If you’re storing things you won’t need to access as often, like family heirlooms or antiques, a drive-up unit may not be an essential. Indoor units can also be cost-effective compared to drive-up units.
Can I rent a storage unit online?
To rent a storage unit with us, you won’t even have to pick up the phone or get in your car. With our contactless eRental, you can pick the perfect space for you online and move in right away. Skip the wait and the hassle and rent online to start storing faster. If you’d rather go in person to tour the facility, give them a call to set up a time to come by and check it out.
Is the storage unit for personal or business needs?
A storage unit can be a great solution for small businesses, too. Renting a storage unit is significantly cheaper than renting an office space, and with so many businesses going remote, self-storage is a great option for storing office furniture like desks, chairs, file cabinets, and more. It’s also a perfect place to store inventory or even furniture from that spare bedroom that’s now your home office. If you are storing supplies or equipment needed to run your business, you may be able to write off your storage fees on your taxes.
Do I need to get insurance?
Yes, our facility requires you to have your own insurance to rent a storage unit by either buying the provided insurance or using your own private insurance. Make sure to find out exactly what type of coverage you need ahead of time so you’re prepared and ready to go. The reason you need tenant insurance for your storage unit is the same reason you need homeowner insurance: just in case your stored items got damaged and this is to protect you against some unforeseen accidents.